Shipping policy

SHIPPING CARRIERS

Orders are shipped via trusted carriers. You can track your order using the tracking number link provided in your shipping confirmation email which will come after fulfillment of your request. Delivery timelines are estimates only and we are not responsible for delays outside our control. 

Returned Shipments & Reshipment Policy

Once invoiced and shipped, sales are final. If a shipment is returned due to carrier issues beyond the control of both the customer and Cizzle Brands/Spoken, it will be inspected upon return. Saleable goods will be reshipped at no additional product cost. Damaged goods will be handled under our Product Replacement and Warranty Policy. Damaged or defective products must be reported within 7 days with supporting evidence. 


Customer Responsibilities:

Accurate shipping details must be provided. Customers are responsible for compliance with import/customs rules. 


SHIPPING RATES

Orders above $85 will be offered free small parcel shipping, Orders below $85 will have the shipping rates appear during the order process.

The shipment subtotal (after any discounts, before tax and shipping) is used to calculate the free shipping eligibility. Shipping Rates may be canceled or modified at any time. Orders containing multiple products may ship in multiple parcels with more than one tracking code and different carriers and/or shipment delivery times for the same order.

  • Note we do not ship to PO boxes. Addresses must be able to be verified prior to submitting all orders. 

  • All items are shipped together where possible. Please make sure to check all tracking numbers provided in your shipping confirmation email. If any items are out of stock, we remove/refund those items from your order and ship the remaining items.  

  • Transit delays can happen, we do our very best to get orders processed and shipped as quickly as possible. Once the order ships, Cizzle Brands is not responsible for delays that occur during transit. During busier seasons, carriers may take longer than normal to update tracking information. If a package shows tracking updates but is delayed at a processing location, please contact the carrier, and know our teams are here to help.  Please reach out with any questions or concerns to [email protected]. 



WHOLESALE ORDERS

SHIPPING CARRIERS

Orders are shipped with a trusted LTL Carrier, depending on the size of your required order. You can track your order using the tracking number or link provided in your shipping confirmation email or directly from our customer operations team. This information will be sent after fulfillment of your requested purchase order. Delivery timelines are estimates only and we are not responsible for delays outside our control.

Final Sale Policy

Sales are final once invoiced and shipped.

3. Returned Shipments Due to Carrier Issues

  • If returned due to carrier issues outside our control, products will be inspected.

  • Saleable goods will be reshipped at no product cost.

  • Damaged goods will follow our Product Replacement & Warranty Policy.

4. Damaged or Defective Products

  • Must be reported within 7 days with supporting evidence.

5. Customer Responsibilities

  • Accurate shipping details must be provided.

Customers are responsible for compliance with import/customs rules.


SHIPPING RATES

Orders above $500 will be offered free shipping, orders below $500 you will see the rates during the order process.

Shipping Rates listed above are applied per order. The shipment subtotal (after any discounts, before tax and shipping) is used to calculate free shipping eligibility. Shipping Rates may be canceled or modified at any time at Cizzle Brands discretion. Orders containing multiple products may ship on multiple pallets. 

  • Note we do not ship to PO boxes. Addresses must be able to be verified prior to submitting all orders. 

  • All items are shipped together where possible. Please make sure to check all tracking numbers provided in your shipping confirmation email. If any items are out of stock, we remove/refund those items from your order and ship the remaining items. 

Transit delays can happen, we do our very best to get orders processed and shipped as quickly as possible. Once the order ships, Cizzle Brands is not responsible for delays that occur during transit. During busier seasons, carriers may take longer than normal to update tracking information. If a package shows tracking updates but is delayed at a processing location, please contact the carrier, and know our teams are here to help. Please reach out with any questions or concerns to [email protected].